Privacy Policy

This privacy policy explains how Planet Luxe Pty Ltd manages the personal information that we collect, use and disclose, and how to contact us if you have any further queries about our management of, or would like to request access to, your personal information.

We may use personally identifiable information (your name, e-mail address, street address, telephone number) subject to the terms of this privacy policy. We will never sell, barter, or rent your email address to any unauthorised third party.

How we gather information from users

How we collect and store information depends on the page you are visiting, the activities in which you elect to participate and the services provided. For example, you may be asked to provide information when you register for access to certain portions of our site or request certain features, such as newsletters or when you make a purchase. You may provide information when you participate in sweepstakes and contests, message boards and chat rooms, and other interactive areas of our site. Like most websites, also collects information automatically and through the use of electronic tools that may be transparent to our visitors. For example, we may log the name of your internet service provider or use cookie technology to recognise you and hold information from your visit. Among other things, the cookie may store your user name and password, sparing you from having to re-enter that information each time you visit. As we adopt additional technology, we may also gather information through other means. In certain cases, you can choose not to provide us with information, for example by setting your browser to refuse to accept cookies, but if you do you may be unable to access certain portions of the site or may be asked to re-enter your user name and password, and we may not be able to customise the site’s features according to your preferences.

What we do with the information we collect

Like other web publishers, we collect information to enhance your visit and deliver more individualised content. We respect your privacy and do not share your information with anyone.

Aggregated information (information that does not personally identify you) may be used in many ways. For example, we may combine information about your usage patterns with similar information obtained from other users to help enhance our site and services (e.g. to learn which pages are visited most or what features are most attractive). Aggregated information may occasionally be shared with our advertisers and business partners but this information does not include any personally identifiable information about you or allow anyone to identify you individually.

We may use personally identifiable information collected on to communicate with you about your registration and customisation preferences; our Terms and Conditions and Privacy Policy; services and products offered by and other topics we think you might find of interest.

Personally identifiable information collected by may also be used for other purposes, including but not limited to site administration, troubleshooting, processing of e-commerce transactions, administration of sweepstakes and contests, and other communications with you. Certain third parties who provide technical support for the operation of our site (our web hosting service for example) may access such information. We will use your information only as permitted by law. In addition, from time to time as we continue to develop our business, we may sell, buy, merge or partner with other companies or businesses. In such transactions, user information may be among the transferred assets. We may also disclose your information in response to a court order, at other times when we believe we are reasonably required to do so by law, in connection with the collection of amounts you may owe to us, and/or to law enforcement authorities whenever we deem it appropriate or necessary. Please note we may not provide you with notice prior to disclosure in such cases.

You should also be aware that if you voluntarily disclose personally identifiable information on message boards or in chat areas, that information can be viewed publicly and can be collected and used by third parties without our knowledge and may result in unsolicited messages from other individuals or third parties. Such activities are beyond the control of Planet Luxe Pty Ltd and this policy.

Children does not knowingly collect or solicit personally identifiable information from or about children under 13 except as permitted by law. If we discover we have received any information from a child under 13 in violation of this policy, we will delete that information immediately. If you has any information from or about anyone under 13, please contact us at:


Access to and correction of your personal information

If you have any questions or concerns about how we handle your personal information, or would like to request a copy of the personal information we hold about you, please contact our Privacy Officer at or in writing at:

Privacy Officer
Planet Luxe Pty Ltd
196 Turner Street
Port Melbourne Victoria 3207 Australia

Planet Luxe will generally provide you with access to your personal information if practicable and, will take reasonable steps to amend any of your personal information that is inaccurate or out of date. If we provide you with copies of any information you have requested, we may charge you a reasonable fee to cover the administrative costs of providing you with that information.

Changes to this Policy

Planet Luxe Pty Ltd reserves the right to change this policy at any time. Please check this page periodically for changes. Your continued use of our site following the posting of changes to these terms will mean you accept those changes. Information collected prior to the time any change is posted will be used according to the rules and laws that applied at the time the information was collected.